Engaged
Potential
Unique only to Engaged Potential, these programs have a thought through methodology that will give you the effectiveness you are looking for within yourselves or in your organizations. Our Signature Series Programs have been tried and tested globally with positive feedback and effective achievable objectives.
It will provide you the passion to excel to greater heights.
SIGNATURE PROGRAMS
This program will help you achieve self-mastery first to accelerate your performance and to help your employees grow. It will help you create an engaged workforce with improved productivity
The Hospitality Pre-opening Series
... a total solution for pre-opening hotels
A complete set-up of the pre-opening training strategy and plan
A complete package of service standards needed
Set-up of policy and procedures to ensure consistency in delivery of service standards
Requirement and processes needed for the administration and function of training within the organisation
A complete package of the simulation plan in preparation to the opening
Designing of the culture programme based on the organisation’s values and mission
Customer service training with a unique edge for excellence
Certification of the Train the Trainer programme within the organisation
Pre-opening team building activities for team bonding
Service audits and mystery shops to ensure quality standards are met with consistency
Experiential Learning
Demonstrations
Simulations
Reflective profil
Face to face activities
Assessments
OUR TRAINING METHODOLOGY
Case studies
Interactive games & activities
Group discussions
Video presentations
Practical exercises
Role Plays
OTHER PROGRAMS
Interpersonal Skills
Orientation & Induction
Interview Skills
Corporate Grooming
Professionalism in
Telephone Etiquette
Goal Setting
Interpersonal Skills
Orientation & Induction
Interview Skills
Corporate Grooming
Professionalism in
Telephone Etiquette
Goal Setting
Interpersonal Skills
Orientation & Induction
Interview Skills
Corporate Grooming
Professionalism in
Telephone Etiquette
Goal Setting
The role of a department trainer
The creation of departmental:
-
Training need analysis
-
Training plans
-
Induction plans
-
Tash competency inventory checklists
-
Standard operating procedures
-
Training reports
-
Training tracker
-
Training evaluation & feedback
-
Individual development plans
Best practices in departmental training
The Effective Department Trainer Series
How to analyze guest feedback scores
How to conduct effect department training
How to formulate training objectives
Understanding the role of quality in training
Aligning the training and quality cycle for optimum results
Creating core project teams to accelerate guest experience
Benefits to the department trainer
This program is a total solution to what a departmental trainer needs in order to provide training and increase guest feedback scores. It's equipped with best practices and templates & forms to help accelerate the process
